Privacy policy

HUP STORE understands the importance of protecting your privacy and security. This Privacy Policy describes our practices for collecting, using, disclosing, and otherwise managing the information we collect from and about you when you visit our website, childrensplace.com, gymboree.com, sugarandjade.com or pjplace.com (the “Site”), use any of our mobile applications (each an “App”), visit or make a purchase at our stores (each a “Store”), or otherwise contact or interact with us offline ("Offline Services"). The Sites, Apps, Stores, and Offline Services are collectively referred to as the "Services."


INFORMATION WE COLLECT

Information You Provide

HUP STORE collects information from and about you when you choose to share it with us. This may include when you use the Services, register for an account, make a purchase, participate in promotional activities, sign up for our newsletters or email lists, register for a loyalty program, participate in a product review, survey, or other similar programs, provide us with services in your capacity as a vendor, or otherwise contact or communicate with us. The information we collect may include your name, billing and/or shipping address or zip/postal code, mobile or other phone number, email address, photographs, date of birth, and, when you use the App, we may utilize touch ID or other similar services, if enabled.


For example, you also may provide us with certain information in connection with specific transactions:

    • Make a Purchase - If you make a purchase, we collect payment information to process the payment. Depending on the form of payment you choose this may include credit or debit card, PayPal, or Apple Pay applicable details.
    • Device-Location Information - If you download and use one of our Apps, you may choose to allow the App to collect precise information about the location of your device. In order to allow the App to collect real-time location information you must opt-in to this service when prompted by the App and also enable the GPS services on your mobile device.
    • Interactions through Social Media - You may also engage with our content on or through third party social networking sites, such as Facebook or Twitter. When you do, we may automatically receive certain information about you based on your registration and privacy settings on those third party services. This may include, but may not be limited to, name, username, demographic information, updated address or contact information, location, interests, and publicly-observed data.

Information Automatically Collected

HUP STORE, or its service providers, may use cookies, web beacons, pixel tags, log files, or other technologies to automatically collect certain information about visitors to our Site or App, users of our online services, and interactions with our emails and online advertisements, and to allow us to keep track of analytics and certain statistical information.

For example, we may collect information such as your domain type, browser version, operating system type or mobile device model, service provider, IP address or MAC address, mobile device identifier or other unique identifier, and Wi-Fi networks that you connect to. We also may collect information about your use of the Site or App, including the date and time you visit, the areas or pages that you visit, the amount of time you spend viewing or using the Site or App, the number of times you return, other click-stream or site usage data, emails that you open, forward or click-through to our Site or App, and other sites or apps that you may visit. In addition, we may collect other information about the technical efficiencies of our Site and services, such as the time to connect to our Site, time to download pages and the number of times different pages are visited.

Third Party Analytics and Interest-Based Advertising

We also may use third party advertising, analytics, and tracking tools to better understand who is using the Site or App, how people are using the Site or App, how to improve the effectiveness of the Services and related content, and to help us or those third parties measure the effectiveness of our marketing campaigns and serve more relevant advertising to you on our Site or App and on other websites or apps. To support this interest-based advertising solution, we, or our service providers (such as ad networks and other advertising companies), may collect and use information about your visits to our Site or App and to other websites or apps (such as web pages you visit and your response to ads), and/or information from your mobile device and email. These third parties may use technology such as cookies, web beacons, tracer tags, pixel tags, log files, flash cookies, or other technologies to collect and store this information. They may also combine information they collect from your interaction with the Site or App with information they collect from other sources.

Information Collected From Other Sources

We may acquire information from other sources to update or supplement the information that you provide or that we collect automatically (such as information to validate or update your address or other demographic information). We will use the information we acquire to help maintain the accuracy of your personal information, understand and improve our product and service offerings, to assist in the selection of store location and otherwise in accordance with this Privacy Policy.

Combination of Information

We may combine the information we collect from and about you, including information you provide to us and information we automatically collect, with information collected offline, across other computers or devices that you may use, and from third party sources.


INFORMATION USE

HUP STORE may use the information we collect from and about you for any of the following purposes:

    1. To respond to your inquiries, provide you with the Services, provide you with notices about your account, and to contact and communicate with you when necessary or as otherwise permitted by this Privacy Policy.
    2. To validate, confirm, verify, deliver, and track your order (including to process payment transactions, arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone).
    3. To enhance your online shopping experience, including as a way to recognize you and welcome you to the Site or App.
    4. To contact you with information, newsletters, or promotional materials from The Children’s Place or on behalf of our affiliates and partners.
    5. To provide you with personalized or customized content, targeted offers, and advertising on the Site or App, via email, through push notifications, on your shopping receipt, or across other websites, mobile applications, social media or online services.
    6. To use your device location information to determine your physical proximity to our Stores when you use the App and elect to use such features. These features may be used to help you locate nearby Stores or to provide you with deals or coupons based on your device’s location.
    7. To use your data in an aggregated, non-specific format for our analytical and demographic purposes.
    8. To review the usage and operations of our Services, develop new products or services, and to enhance or improve our content, products and services.
    9. To address problems with the Services, our business, or our products and services.
    10. To protect the security or integrity of the Services and our business.
    11. To manage our relationships with vendors who provide services on our behalf.
    12. For other purposes disclosed at the time you provide your information or otherwise with your consent.